Postage & Handling

All orders will be processed and dispatched within 2 working days unless stated otherwise in the product description.

 

Domestic

We ship from Melbourne, Australia and charge a AU$7 flat rate for all domestic orders.

If your order is over AU$80, shipping is on us!

 

International

We frequently update our courier options to ensure your orders get to you as fast and cost effective as possible. For international orders, all shipping charges are calculated in checkout before your order is placed. There will often be several options to choose from based on your destination country.

 

We do not deliver to International PO Boxes/Parcel Lockers. If you enter a PO Box address, your order will not be shipped and we will contact you for an alternative address. If we don't hear from you within 48 hours of contacting you, your order will be cancelled and refunded. 

 

International Duties & Taxes

Shipping prices quoted do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs website for further information.

 

You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises. We have highlighted some customs websites to refer to before purchasing below.

 

Canada: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html

 

New Zealand: https://www.customs.govt.nz/personal/online-shopping/

 

The UK: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

 

Preorders

For preordered items, please allow 5-10 business days handling time before your item is ready to ship.

Please note that if your order contains both preordered and stocked products, it will be shipped together once the preordered product is ready.

We ship worldwide.

 

Carbon Neutral

It's easy not to consider the negative environmental impact involved with online shopping.

Transport and logistics generate an extremely large amount CO2 emissions, which contribute to 10% of global CO2e emissions annually.

With the exception of few addresses that can't be reached by our primary courier, our domestic deliveries are 100% carbon neutral.

The CO2e emitted by our deliveries are offset by supporting projects that reduce emissions like regenerating precious forest,

replacing old equipment with more efficient technology, and training communities in beekeeping.

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